Information We Collect and Why

At arlumiventos, we collect personal information that helps us provide better financial education services and maintain secure business relationships with our clients across Australia.

We gather information when you:

• Enquire about our educational programs or business services
• Subscribe to our newsletters or download our resources
• Attend our workshops or training sessions
• Contact us through phone, email, or our website forms
• Engage with us on professional platforms or at industry events

The types of information we collect include your name, contact details, business information, educational background, and any specific learning goals you share with us. We also collect technical information about how you interact with our website to improve your experience.

How We Use Your Information

Your personal information helps us deliver relevant educational content and maintain professional relationships. We use this information to communicate with you about programs that match your interests and career goals.

We may also use your information for administrative purposes such as processing registrations, managing customer accounts, and maintaining accurate records for business operations. All uses comply with Australian Privacy Principles and are conducted with appropriate security measures.

Data Sharing and Third Parties

We take a careful approach to sharing personal information. arlumiventos does not sell, rent, or trade your personal details to third parties for marketing purposes.

We may share your information in these specific situations:

• With educational partners when you've expressed interest in joint programs
• With service providers who help us deliver our programs (venue operators, technology platforms)
• When required by law or to protect our legal rights
• With professional advisors including accountants and legal counsel
• If our business structure changes through merger or acquisition

All third parties who handle your information are bound by confidentiality agreements and must comply with Australian privacy laws. We verify that these organizations maintain appropriate security standards before sharing any personal data.

Your Privacy Rights Under Australian Law

Under the Privacy Act 1988 and Australian Privacy Principles, you have significant rights regarding your personal information. We're committed to making these rights accessible and easy to exercise.

To exercise these rights, contact us using the details below. We'll respond within 30 days and may require identity verification to protect your information. There's no charge for most requests, though we may apply reasonable fees for excessive or repetitive requests.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

Data Security and Retention

We protect your personal information through multiple layers of security including encrypted data transmission, secure server environments, and restricted access controls. Our team receives regular training on privacy and security best practices.

We retain personal information for different periods depending on its purpose:

• Contact enquiries: 2 years from last interaction
• Educational program participants: 7 years for certification records
• Marketing communications: Until you unsubscribe or request removal
• Website analytics: 26 months from collection
• Business correspondence: 7 years as required by Australian business law

When information reaches the end of its retention period, we securely delete or anonymize it unless legal requirements mandate longer storage. We regularly review our data holdings to ensure we're not keeping information longer than necessary.

Cookies and Website Technology

Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content. These small files help us remember your preferences and understand how you interact with our site.

We use several types of cookies:

• Essential cookies that make our website function properly
• Analytics cookies to understand visitor behavior and improve our services
• Preference cookies to remember your settings and choices
• Marketing cookies to show relevant content and measure campaign effectiveness

You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality. Most modern browsers allow you to block or delete cookies, and we provide clear information about cookie usage when you first visit our site.

We also use Google Analytics to understand website traffic patterns while respecting privacy through IP anonymization and data retention controls. This helps us improve our educational content and user experience based on aggregate usage patterns.

Updates to This Policy

We review this privacy policy annually and update it when our practices change or new legal requirements apply. Significant changes will be communicated through email notifications to registered users and prominent notices on our website.

Minor updates that don't affect how we handle your personal information may be posted directly to this page with updated revision dates. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

For urgent privacy concerns or suspected data breaches, please contact us immediately by phone. For general privacy questions or to exercise your rights under Australian privacy law, email is usually the most efficient method.